Update - Great news! We have deployed a change that will work for most clients. We are pushing out the change carefully, monitoring for issues. Because we now have a path forward, we are downgrading this status to a "partial outage".
Clients who have a very large amount of data may have to wait a bit longer for a fix, as there are some Shopify API limitations for which we may need to find a workaround.
Nov 12, 2025 - 13:55 PST
Clients who have a very large amount of data may have to wait a bit longer for a fix, as there are some Shopify API limitations for which we may need to find a workaround.
Nov 12, 2025 - 13:55 PST
Update - Good news--we've deployed an Alpha version of the fixed code and are currently testing. Will update further once the production testing is completed.
Nov 07, 2025 - 16:15 PST
Nov 07, 2025 - 16:15 PST
Update - We are continuing to work on the broken Shopify imports issue. We have rough replacement code written for all affected API endpoints, but we are in the manual testing phase, which may take some time. Our current estimate is a production deployment by mid next week. Thank you for your patience, and please stay tuned for more updates.
Oct 29, 2025 - 17:19 PDT
Oct 29, 2025 - 17:19 PDT
Update - We are continuing to work on a fix for the Shopify import issue. We are working on early versions of the new API calls that were migrated from REST endpoints to GraphQL endpoints, and things seem to be going well so far. It will take some time to finish replacing all endpoints, fix the automated tests, and do thorough manual testing.
Oct 22, 2025 - 06:43 PDT
Oct 22, 2025 - 06:43 PDT
Identified - Due to changes in the Shopify API we are unable to import any data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will update the status page with more info when it is available. In the meantime, manually exporting users from Shopify to a file and importing into accounts is the most viable workaround. (users, orders, items and other data will be uploaded as soon as the application is restored.) For manual imports, please see: https://help.retentionscience.com/hc/en-us/articles/115008016767-How-to-upload-lists
For manually importing data that is not just users, please reach out to support for next steps.
Oct 17, 2025 - 12:15 PDT
For manually importing data that is not just users, please reach out to support for next steps.
Oct 17, 2025 - 12:15 PDT
About This Site
This is ReSci status page, where you can always find updated information on how our systems are doing. We will post here if there are interruptions to service.
As always, if you are experiencing any issues, don't hesitate to get in touch with us at http://help.retentionscience.com and we'll get back to you as soon as we can.
Cortex Application (Main Dashboard)
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Operational
Users API
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Operational
Smart Blast / Promo Blast Sends API
Operational
Transactional Sends API
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Operational
Recommendations API
Operational
Filtering and Segmentation Service
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Operational
Data Imports Service
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Partial Outage
Campaign Reporting and Analytics API
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Operational
Events and Tracking API
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Operational
Support
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Operational
Template Tools
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Operational
Reporting
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Operational
SMS
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.