Update - We are continuing to work on a fix for the Shopify import issue. We are working on early versions of the new API calls that were migrated from REST endpoints to GraphQL endpoints, and things seem to be going well so far. It will take some time to finish replacing all endpoints, fix the automated tests, and do thorough manual testing.
Oct 22, 2025 - 06:43 PDT
Oct 22, 2025 - 06:43 PDT
Identified - Due to changes in the Shopify API we are unable to import data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will update the status page with more info when it is available. In the meantime, manually exporting users from Shopify to a file and importing into accounts is the most viable workaround. For manual imports, please see: https://help.retentionscience.com/hc/en-us/articles/115008016767-How-to-upload-lists
Oct 17, 2025 - 12:15 PDT
Oct 17, 2025 - 12:15 PDT
About This Site
This is ReSci status page, where you can always find updated information on how our systems are doing. We will post here if there are interruptions to service.
As always, if you are experiencing any issues, don't hesitate to get in touch with us at http://help.retentionscience.com and we'll get back to you as soon as we can.
Cortex Application (Main Dashboard)
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Operational
Users API
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Operational
Smart Blast / Promo Blast Sends API
Operational
Transactional Sends API
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Operational
Recommendations API
Operational
Filtering and Segmentation Service
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Operational
Data Imports Service
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Major Outage
Campaign Reporting and Analytics API
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Operational
Events and Tracking API
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Operational
Support
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Operational
Template Tools
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Reporting
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SMS
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Operational
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Maintenance
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