All Systems Operational

About This Site

This is ReSci status page, where you can always find updated information on how our systems are doing. We will post here if there are interruptions to service.

As always, if you are experiencing any issues, don't hesitate to get in touch with us at http://help.retentionscience.com and we'll get back to you as soon as we can.

Cortex Application (Main Dashboard)   ? Operational
90 days ago
100.0 % uptime
Today
Users API   ? Operational
Smart Blast / Promo Blast Sends API   Operational
Transactional Sends API   ? Operational
Recommendations API   Operational
Filtering and Segmentation Service   ? Operational
Data Imports Service   ? Operational
Campaign Reporting and Analytics API   ? Operational
Events and Tracking API   ? Operational
Support   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018
Resolved - We've identified the cause of the slowdowns and our engineering team is addressing the issue. Performance across all components is back to normal, and we will continue to monitor carefully.
Oct 3, 12:02 PDT
Investigating - We are currently investigating an issue causing the management portal to have slower than normal response times. This affects the Cortex dashboard as well as analytics pages, which may suffer from degraded performance and load slowly. In most cases the portal is still operational, but you may encounter timeouts out on some requests. We apologize for this and are urgently investigating the issue.
Oct 3, 11:32 PDT
Oct 2, 2018

No incidents reported.