All Systems Operational

About This Site

This is ReSci status page, where you can always find updated information on how our systems are doing. We will post here if there are interruptions to service.

As always, if you are experiencing any issues, don't hesitate to get in touch with us at http://help.retentionscience.com and we'll get back to you as soon as we can.

Cortex Application (Main Dashboard) ? Operational
90 days ago
100.0 % uptime
Today
Users API ? Operational
Smart Blast / Promo Blast Sends API Operational
Transactional Sends API ? Operational
Recommendations API Operational
Filtering and Segmentation Service ? Operational
Data Imports Service ? Operational
Campaign Reporting and Analytics API ? Operational
Events and Tracking API ? Operational
Support ? Operational
Template Tools ? Operational
Reporting ? Operational
SMS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 2, 2020

No incidents reported today.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - This incident has been resolved.
Nov 25, 23:20 PST
Update - AWS is experiencing an outage that is impacting much of its North America presence: https://techcrunch.com/2020/11/25/amazon-web-services-outage-takes-a-portion-of-the-internet-down-with-it/

This began impacting ReSci clients as of about 6AM PST. We are seeing delays and incorrect statistics / counts in our analytics dashboards as well as a delay in some morning sends.

Our main Cortex dashboard, SMS, data science APIs, events APIs, template tools, and other APIs remain operational as expected.

Here is an update on the affected components.

Promo Blasts:
Operational
As of 1PM PST, all promo blasts that were delayed from this morning (from ~6AM PST) have been sent out.

Realistic Test Sends:
Degraded performance
A small percentage of test-sends are timing out. This is resulting from the system delays we experienced this morning.

Click tracking:
Operational

Open Tracking:
Degraded performance
Some “open” events are missing from analytics and filtering from approximately ~6AM PST until now.

JS Events:
Degraded performance
Some events are missing from analytics and filtering from approximately ~6AM PST until now.

Segment sync to FB and Google
Degraded performance
We are experiencing issues with segments being automatically synced to Google and Facebook.
Nov 25, 16:22 PST
Monitoring - Although there is no longer an issue with emails sending, the outage with our infrastructure provider is causing delays in analytics for sends since this morning. Sends prior to today should reflect accurate reporting, and once the outage is resolved we will backfill reports to reflect data accurately. JavaScript tracking of onsite events is also impacted and thus page views/carts/checkouts are currently missing and will be backfilled once the outage is resolved. Open and click tracking are working as expected. We expect a full recovery to take a few hours and will continue to monitor and update as we learn more.
Nov 25, 14:27 PST
Resolved - This incident has been resolved.
Nov 25, 12:10 PST
Identified - We have identified an issue with our infrastructure provider since approximately 5:30AM PST that is causing delays in analytics and causing a subset of sends to experience delays. We are carefully monitoring and scaling to address the immediate issue.
Nov 25, 09:25 PST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.