All Systems Operational

About This Site

This is ReSci status page, where you can always find updated information on how our systems are doing. We will post here if there are interruptions to service.

As always, if you are experiencing any issues, don't hesitate to get in touch with us at http://help.retentionscience.com and we'll get back to you as soon as we can.

Cortex Application (Main Dashboard) ? Operational
90 days ago
100.0 % uptime
Today
Users API ? Operational
Smart Blast / Promo Blast Sends API Operational
Transactional Sends API ? Operational
Recommendations API Operational
Filtering and Segmentation Service ? Operational
Data Imports Service ? Operational
Campaign Reporting and Analytics API ? Operational
Events and Tracking API ? Operational
Support ? Operational
Template Tools ? Operational
Reporting ? Operational
SMS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 10:02 PDT
Investigating - We are experiencing an outage with our webhooks for the shopify integration specifically for SMS. Shopify webhooks for email are currently functioning as expected.

We are working on a fix. This outage only impacts segmentation capabilities based on shopify attributes. It doesn't impact deliverability of automated or one time campaign sends or capturing leads through modals or any other list building flow.
Oct 13, 09:23 PDT
Oct 13, 2020
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.