Analytics and Cortex Delays

Incident Report for Retention Science

Resolved

This incident has been resolved.

Posted Nov 25, 2020 - 12:10 PST

Identified

We have identified an issue with our infrastructure provider since approximately 5:30AM PST that is causing delays in analytics and causing a subset of sends to experience delays. We are carefully monitoring and scaling to address the immediate issue.

Posted Nov 25, 2020 - 09:25 PST

This incident affected: Smart Blast / Promo Blast Sends API and Campaign Reporting and Analytics API.