Temporary Filtering Service Slowdown

Incident Report for Retention Science

Resolved

The filter system is now operating normally. Realistic test sends and cortex sends functionality has been restored.

Posted Oct 18, 2018 - 18:12 PDT

Monitoring

The fix has been implemented and we are monitoring the filter system to ensure timely processing.

Posted Oct 18, 2018 - 17:32 PDT

Identified

We have identified the issue and the fix is being implemented.

Posted Oct 18, 2018 - 16:45 PDT

Investigating

We are currently investigating an issue with our filtering system being slower than usual. This may temporarily result in slower realistic test sends and delayed cortex sends. We hope to resolve this within an hour, and will post updates as they come.

Posted Oct 18, 2018 - 15:35 PDT

This incident affected: Filtering and Segmentation Service.