SMS - Webhooks for Shopify integration outage

Incident Report for Retention Science

Resolved

This incident has been resolved.

Posted Oct 14, 2020 - 10:02 PDT

Investigating

We are experiencing an outage with our webhooks for the shopify integration specifically for SMS. Shopify webhooks for email are currently functioning as expected.

We are working on a fix. This outage only impacts segmentation capabilities based on shopify attributes. It doesn't impact deliverability of automated or one time campaign sends or capturing leads through modals or any other list building flow.

Posted Oct 13, 2020 - 09:23 PDT

This incident affected: SMS.